Customer Service

Customer Service Team


Johnathon Cotton: Customer Service Director

Johnathon Cotton started his career with American Backflow Products in April of 2003. His initial position was receiving clerk and delivery driver.  In October of 2003, he was promoted to Inventory Control where he quickly became proficient at purchasing and warehouse management.  His next opportunity presented itself in March 2005 to move into a customer service position.  It was in this position he learned of his passion to help people.“I really enjoy working with our customers.  It is always a good feeling when you can help a customer with a problem and save the day. We are lucky to have the customers that are loyal and appreciative of the small things we do to help enhance their experience with us.”He was promoted to Customer Service Director in January of 2012.  Johnathon‘s experience within several departments enables him to provide great customer service because of his intimate knowledge of the operations side of the company. His positive attitude and unparalleled work ethic continue to be a driving force for our team.  Johnathon became a University of Florida TREEO Certified Tester in 2005 and enjoys using his expertise to help our customers with technical issues. When he is not at work, he enjoys spending time with his wife Julie and two children, Jacob and Riley. He also enjoys working around the house and spending Saturday’s in the fall watching the University of Alabama and Florida State play football.

Robert Parker: Customer Service Specialist

Robert Parker started his career with American Backflow Products in 2003 in our receiving department but found his real passion when he joined our customer service team. He was born and raised here in Tallahassee where he graduated from Leon High School. He has two beautiful children and a loving family. He enjoys hunting, fishing, sports, anything outdoors, family, and friends.

Mike “Mitch” Mitchell: Customer Service Specialist

Mike “Mitch” Mitchell started his career with American Backflow Products in 2015.  He was born and raised in Springfield, Ohio and studied Business at Wilmington College in Ohio.  He moved to Tallahassee, Florida in 1992 and is happily married with three daughters.  As well as working for American Backflow Mitch has been with FedEx Express for 28 years.  His hobbies include football, hunting and Nascar.  He has been a football official for all levels from Pop Warner all the way up to Arena football.  He has officiated four high school state championship games in the state of Florida as well.

Jeremy Barrentine: Customer Service Specialist

Jeremy Barrentine started his career with American Backflow Products in 2015.  He was born in Lakeland, Florida but grew up in Tallahassee, Florida.  He graduated from Godby High School.  Jeremy enjoys riding dirt bikes, mud bogging and trail riding his Jeep.  He is part of the Tallahassee Jeep Lovers Off Road Club.  Jeremy also enjoys watching his 15 year old son play baseball and football .

Laura Lea Bennett: Customer Service Specialist

Laura Lea started her career at American Backflow Products Company as a Customer Service Specialist in 2014.  Before that she earned an Associates of Science Degree in Business Administration at Tallahassee Community College in 2013.  Laura Lea is an avid horse lover.  While still in college, she started her own business called The Double B Stables located in Cairo, Georgia.  The Double B rescues and rehabilitates abused horses,  gives riding lessons and does general horse training.  A highlight for Laura Lea is the time she spends teaching horseback riding lessons to mentally and physically challenged children.  The favorite part of the job at American Backflow for Laura Lea is the relationships she builds with customers from all parts of the country.  She really enjoys helping customers with technical issues in the field.


Mike Mihalich: Customer Service Specialist

Mike Mihalek Mike Mihalich started his career with American Backflow in 2014. He graduated from Lincoln High School in Tallahassee, FL and attended Tallahassee Community College. He enjoys fishing and spending time with his three daughters.


Nathan Harmon: Pricing Manager

Nathan Harmon started his career with American Backflow Products in 2013. He was born in Tallahassee, FL and is happily married with two children. Most of his free time is spent working toward his B.A. in Accounting but also loves working on cars with friends. At one time he was the proud owner of a 540 HP 98 Z28 SS but had to sell it when his son was born. He has spent the last 10 years in the transportation and logistics field and looks forward to using his technical and mechanical knowledge to help assist you.  Nathan was promoted to Pricing Manager in 2015.


Morgan Sauls: National Sales Representative

Morgan Sauls started her career with American Backflow Products in 2012. After graduating from Lincoln High School she joined our team, as an accounting assistant. She was promoted to our National Sales Representative in 2015.  She was born and raised in Tallahassee, FL and currently attends Tallahassee Community College working her way towards a degree in Criminal Justice. Morgans’s hobbies include horseback riding, hunting, and fishing.


Jody Bedgood: Accounts Receivable Manager

Jody Bedgood started his career with American Backflow Products in 2014.  He was born in Quincy, Florida.  He has been married for 18 years to his wife, Nicki and has two children, Logan & Madison.  He enjoys spending time with family and friends, watching Nascar, college football and fishing.  He graduated from Greensboro High School in 1995 and spent four years in the Air Force.  Jody enjoys speaking with and getting to know all of our customers.


Barron Krick: Accounting Payable

Barron Krick started his career with American Backflow Products in 2012.  He began in the receiving department and was promoted to Accounts Payable in 2015.  He graduated from Leon High School in 2011.  His hobbies include playing and listening to all type of music. 

John Sloniker: Purchasing Manager

John John Sloniker started his career with America Backflow Products in 2012. He started in our receiving department and was promoted to Purchasing Manager in 2013. He is a Tallahassee native who graduated from Godby High School and is currently pursuing a degree in Business Management at Tallahassee Community College. During his free time he enjoys spending time with his family, hunting, fishing and being outdoors.


Mark Inman: General Manager

Mark Mark Inman started his career with American Backflow Products in 1986 and is the General Manager. He has been a UF TREEO certified backflow tester since 1988 and has held his backflow repair and maintenance certification from TREEO since 1990. When TREEO offered the Advanced Backflow Assembly Tester certification in 2007, Mark was one of the first to get certified. His extensive knowledge and expertise have made him a widely recognized authority in our industry. Mark co-authors the “Repair Guys” article found each month in Drinking Water and Backflow Prevention Magazine and is often asked to speak at industry trade shows and conferences. Despite his busy schedule he enjoys helping customers solve even the most troublesome repair issues. Mark is happily married and enjoys spending time with his family. If you are interested in having Mark speak at your event or provide specialized training at your location please let us know.


Doug Taylor: National Sales Manager

Doug Taylor started his career with American Backflow Products in 2003 as a Customer Service Specialist and has been the National Sales Manager since 2007. He graduated from York College of Pennsylvania with a bachelor’s degree in Business Management. He has been UF TREEO certified since 2005 and is well known among our customers for his technical knowledge and expert guidance. Doug co-authors the “Repair Guys” Article found each month in the Drinking Water and Backflow Prevention Magazine with Mark. Doug has been happily married since 2009 and is the proud father of two daughters, Luciana and Juliette. Doug enjoys DIY home improvement projects, gardening and golfing.